How to Use Twitter Analytics: 15 Simple-to-Find Stats to Help You Tweet Better
This post was originally published on October 15, 2014, and we have just updated it with the latest information and screenshots of Twitter analytics.
We're longtime Twitter fans, it's been an amazing tool for building personal brands and helping small businesses grow. Yelitsa Jean-Charlies is a good example of both, she's founder of Healthy Roots Dolls and she used Twitter to grow her brand and bring “the beauty of our diversity to the toy aisle.”
Since 2017, she's been using Twitter to build a brand rooted in authenticity and her personal story. Through Twitter, she tripled her mailing list, got new partnerships, generated organic leads, and contributed to the conversation around diversity in the toy aisle through hashtags like #RepresentationMatters.
If you’re a marketer or small business owner, you too can use Twitter to reach more people and improve your brand's profile by using data to guide your Twitter strategy. And in order to accurately measure your progress, you need to get comfortable with Twitter Analytics.
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What Is Twitter Analytics?
Twitter Analytics is a data dashboard that tracks the performance of your account. It can reveal insights that help guide your social media strategy, from identifying your most loyal followers to posting tweets at the right time of day.
How to Access Twitter Analytics
Twitter has its own reporting dashboard that anyone with a Twitter account can access. You can access your full reporting dashboard through desktop and per-tweet analytics data on your mobile device. If you're on your desktop:
Go to analytics.twitter.com or click “more” and then “analytics” from your profile sidebar (demonstration in the GIF 👇).
If your dashboard isn't set up, click “Get Started,” and you should see your Twitter Analytics dashboard.
If you're on your mobile device:
Go to the tweet you want to gather data on.
Click on the bottom right-hand corner of that tweet.
If you're having trouble accessing your dashboard, you might not meet Twitter's requirements, which include making sure that your account is at least 14-days old. You can also access analytics through your Buffer account by clicking on the “Analytics” tab on the left side of the navigation bar.
15 Most Useful Twitter Analytics Stats
We’ve found a lot of inspiration in the way that others have used Twitter analytics to find the stats and insights that help them tweet better. Here is our collection of 15 favorites, as well as how you can find these stats for your Twitter profile.
1. Monthly performance overview
You’ll find your monthly performance overview—the 28-day summary of your Twitter account and the monthly summary below that—on the homepage of your Twitter Analytics dashboard. Your monthly performance overview will help you gauge your performance and determine month-on-month growth.
The monthly overview will show you a high-level view of your account’s performance. On the left, you’ll see your tweet highlights, which includes:
Top tweet: The tweet that received the highest number of impressions
Top mention: The tweet that mentioned your @handle and received the highest number of impressions (This can include other people’s tweets)
Top follower: The account with the highest follower count that followed you in the month
Top media tweet: The tweet with a photo or video that received the highest number of impressions
Top card tweet (if you use card tweets): The tweet with a Twitter Card that received the highest number of impressions (This can include other people’s tweets)
Here’re a few ways you can use these insights:
Top tweet and top media tweet: Reshare it in the following month with a new caption
Top mention: Retweet the tweet
Top follower: Reach out, thank the person for following, and start a conversation
On the right, you’ll see a few key stats of your Twitter account for the month. These numbers are great for reporting—use them to gauge your monthly performance and determine month-on-month growth. Analytics data is updated in real time, so you’ll have accurate data up to the current day of the month. How to find this data: Go to analytics.twitter.com.
2. Trend insights
Focusing on the day-to-day activities of social media makes it easy to miss the bigger picture. Your trend data will tell you how successful your current strategies and Twitter campaigns are. Social media changes quickly, so you need to keep an eye on the data to make sure you're adapting to those changes. Once you spot any trends in your Twitter performance, it can be helpful to dig into and understand the trends. Here are a few helpful questions:
What caused any spikes or valleys?
When will we reach the next milestone?
Where will we be in the next (x) days or months?
What factors are we not accounting for?
How to find this data: In the Analysis Report of your Buffer Analytics tab, you can get graphs of several metrics, such as total followers, follower growth, tweets, Twitter impressions, engagements, retweets, and likes.
If you prefer using the native Twitter Analytics dashboard, you can find the trend data for five tweet engagement metrics on the right of the “tweets” page.
3. Average tweet performance for benchmarking
You need to have goals on social media so that you know if you're getting the results that you want, not just publishing tweets for the sake of publishing them. Benchmarking your performance against those goals is a great way to make sure you're investing in the right platform and creating content that resonates with your target audience. As seen in the graph above, Twitter stats tend to fluctuate on a daily basis. This makes it challenging to compare your performance for a period (e.g., a month) with the period before. A good solution is to use averages. Averages smooth out the fluctuations to make comparisons easier. You can easily compare your average tweet performance for this month with the previous month and quickly determine if your Twitter performance has improved. How to find this data: You can find your averages on the right of the “tweets” page in your Twitter Analytics dashboard. They are right below each of the graphs.
Once you have found your averages, you could use them to set your social media benchmarks and analyze your performance.
4. Type of engagement
High tweet engagement doesn't always mean that you've created a successful tweet. If you get 100 likes but no link clicks, for example, then your tweet performed well but didn't really add a lot of value to your business. You can get deeper into Twitter engagements by noticing what specific types of engagements took place.
Here are the different types of tweet engagement:
Retweets are a sign of value. Someone found your tweet valuable enough to share with their audience.
Likes are a sign of appreciation. Your tweet resonated with someone else, and they wanted to give a virtual high-five.
Link clicks are a sign of relevance. Someone found your content relevant enough to head over to your website and check out what you had shared.
Detail expands are a sign of curiosity. A Twitter user clicked on your tweet to see your thread or other comments because they want to know if there’s more to your story.
Profile clicks are a sign of interest. People want to look into your account because they want to know who you are.
Media engagements are a sign of approval. Viewers want to see more of your content, so they clicked your photo or watched your video.
Each type of engagement tells a unique story. How to find this data: You can access this breakdown quickly and easily for an individual post straight from your Twitter Analytics dashboard; click on “tweets” in the top nav bar and then click on “view tweet activity” for any tweet from that list. Outside of your Twitter Analytics dashboard, you can also get this breakdown by clicking on the bar chart icon on the tweet you are interested in.
5. Engagement rate
Your engagement rate is the number of engagements (per post or on your profile) divided by the total number of impressions. In other words, out of everyone who saw the tweet, what percentage of people interacted with it. You can figure out what your Twitter followers like (and don't like) by monitoring your tweet engagement rate per post type. You can also figure out how your followers interact with your different types of tweets by getting the average engagement rate by engagement type (e.g., calculate the number of likes divided by the total number of impressions to get your like rate). How to find this data: Visit the tweet activity dashboard, and look in the far-right column in the table of tweets. Engagement rate is listed after Twitter Impressions and Engagements.
You can also get this information—and much more—in the exported data offered by Twitter analytics. From the dashboard, go to “tweets” and click the export data button in the upper-right corner. Take the downloaded file and import it into Excel or Google Sheets. It will look something like this spreadsheet. Twitter will show you data for up to 3,200 tweets, including a breakdown of all impressions on Twitter and other engagement numbers. Pro tip: You can remove all of the @-replies from the spreadsheet by sorting the “tweet text” column alphabetically and deleting the rows that begin with an @ symbol.
6. Top influential sharers
Your sharers’ audiences become your audience. If two of your followers are influencers with 500,000 followers each, and they regularly retweet your tweets, then your posts generally have a potential reach of 1,000,000 people, plus however many followers you have. Identify followers with sizable followings who regularly share your post and influence and engage with them to perform even better on Twitter. How to find this data: From the Posts Report on your Buffer Analytics tab, find the tweet you want to analyze. Hover your mouse over the retweets stat and click. Bingo! The stat expands to show everyone who has retweeted you plus their follower count. For instance, in the example below, we owe a huge thanks to all who retweeted, and we can see that a few people made a big impression.
7. Tweet length vs. engagement
Tweets can be a maximum of 280 characters long, but the ideal length of tweets changes per account—a thought leader’s followers, for example, are looking for Twitterstorms packed with useful information, while a news account’s followers want a short blurb that introduces a link to a full article. The length of your tweet can impact the way your audience interacts with it. Figure out whether they like short, medium, or long tweets by calculating tweet engagement rate by tweet length. How to find this data: To find this stat, you’ll need to export your data from Twitter analytics and create a new column titled “Length.” Then copy this formula =LEN(A1) into the cells, where the A1 cell contains your tweet content, to get the character count of your tweet. To get the word count, use this formula =IF(A1="","",COUNTA(SPLIT(A1," "))), where A1 still contains your tweet content. You can then run a scatter plot with the data in the “Engagement” column and “Length” column to get a clear idea of what your ideal tweet length is.
8. Tweet reach percentage
Tweet reach is the number of people who see your tweet. Your reach percentage is the total number of people who see your tweet divided by your total number of followers. Discover which tweets you should be resharing multiple times in order to hit more of your audience (chances are, you should be resharing). How to find this data: Since you already have your Twitter impression stats, you simply need to divide impressions by total followers. Make a new column in your spreadsheet and use =G1/H1 where G1 contains the number of tweet impressions and H1 contains your total number of followers.
( The number of followers we had during the calculation was 802,920. Your follower count will change as you get new followers and lose old ones. Use your latest follower count to give you more conservative calculations.) Once you have this column, you can calculate the average reach for all your tweets. On our @Buffer account, we reach about 2 percent of our followers on average with each tweet. (One area this statistic won’t take into account is the effect of viral sharing. Impressions may include people who do not follow you, so the actual percentage reach of your followers can be a bit skewed, especially if you’re promoting tweets. We’re also making a general assumption that a person is only seeing our tweet once.)
9. Tweet reach, including your retweets
Your tweet’s potential reach depends on how many followers you have and who retweeted your tweet. You probably won't be hitting your potential reach, but if you're reaching significantly fewer people compared to your potential reach, then you need to make some changes—your audience is there; they're just not interacting with the kinds of tweets you're tweeting. How to find this data: In your Buffer’s Analytics tab > Posts, you can view the potential reach of your post. We calculate that by adding your followers and the followers of those who retweeted you.
A paid Buffer plan provides an export Twitter report that includes the specific number of potential users who saw the tweet (e.g.,